Single Point of Contact Agent

Job Description

Providing borrowers a single point of contact while the borrower is working through a loss mitigation option or in an active foreclosure status. Facilitates borrowers' assistance programs by helping them understand options available to them. Verbally provides information to borrowers on updates to loss mitigation and foreclosure decisions. Acquires additional information and documentation needed from borrowers for retention and disposition options. Studies and abides by all regulatory and compliance requirements.

About the Role

This role is designated as U.S. Home Based Remote. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Qualifications

• High school diploma or equivalent
• Two to four years of experience in clerical or administrative activities

Preferred Skills/Experience

• Ability to identify and resolve issues/exceptions and interpret/analyze data under limited supervision
• Ability to research and manage multiple projects and deadlines simultaneously
• Proficient PC skills, particularly word processing, spreadsheet and data base software
• Effective verbal and written communication skills
• Ability to acclimate to an ever changing environment

Shift Expectations

11am to 8pm Central Time

Location Expectations

This role is designated as U.S. Home Based Remote.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range

$20.00 - $20.00