Simulation Operations Technician

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers. The Simulated Patient Education Research (SPEAR) Center is the primary healthcare simulation resource for Augusta University's healthcare training programs, providing an environment and expertise for high-quality simulation-based education.

About the role

The Simulation Operations Technician supports the daily execution of simulation-based educational activities within the Simulated Patients for Education, Assessment, and Research (SPEAR) Center. This entry-level role contributes to creating, maintaining, and resetting realistic, safe, and well-organized simulated clinical environments under the guidance of Simulation Operations Specialists. Two full-time schedules are available:

• Opening Technician: 6:30 AM - 3:30 PM
• Closing Technician: 9:30 AM - 6:30 PM

Responsibilities

• Simulation Operations Support:
  • Assist with the setup, execution, and takedown of simulation activities, assessments, and training sessions.
  • Prepare simulation rooms to accurately represent clinical environments using real and simulated medical equipment, supplies, and furnishings.
  • Reset spaces between events according to established standards and checklists.
  • Maintain cleanliness, organization, and safety of simulation rooms, storage areas, prep spaces, and common areas.
  • Stock, organize, and restock linens and consumable supplies and assist with basic inventory tracking.
  • Follow established workflows, schedules, and standard operating procedures to ensure smooth daily operations.
• Educational Event Support:
  • Provide logistical and operational support during educational activities, assessments, and skills training events.
  • Assist with orienting learners, faculty, staff, and standardized patients to the physical simulation environment as directed.
  • Monitor rooms and spaces during events to ensure supplies, equipment, and environments remain prepared and functional.
  • Contribute to a professional and welcoming experience for learners, faculty, staff, and visitors.
• Opening & Closing Duties (Schedule Dependent):
  • Opening Technician Responsibilities:
    • Open the Simulation Center and ensure readiness for the day’s scheduled activities.
    • Power on equipment and check rooms and common areas for cleanliness, safety, and readiness.
    • Prepare initial room setups and supplies for morning events.
    • Communicate readiness or issues to Simulation Operations Specialists.
    • Provide lobby coverage to assist with sign-in processes in the absence of the Scheduling Coordinator.
  • Closing Technician Responsibilities:
    • Support end-of-day event teardowns and room resets.
    • Power down equipment and secure simulation spaces.
    • Ensure supplies are restocked and spaces are organized for the following day.
    • Assist with closing procedures and report any equipment or facility concerns.
    • Provide lobby coverage to assist with sign-out processes in the absence of the Scheduling Coordinator.
• IT, AV, and Tele-Simulation Assistance:
  • Assist with setup, operation, and storage of basic IT, audiovisual, and recording equipment.
  • Provide first-level troubleshooting for common AV or connectivity issues.
  • Support tele-simulation or remote activities by assisting with equipment setup and monitoring connections under supervision.
  • Escalate significant technical issues or trends to the Simulation Technology Specialist and the Director of Operations.
• Operational Improvement, Team Collaboration, & Professional Contribution:
  • Participate in Operations team meetings and provide feedback on workflows and daily operations.
  • Identify and communicate opportunities for improvement to Specialists and Senior staff.
  • Adapt to updated processes and support consistent execution of established workflows.
  • Demonstrate a team-first mindset by contributing to the success of colleagues and the broader SPEAR Center, utilizing downtime to support operational needs beyond primary assignments.
  • Demonstrate professionalism, adaptability, and accountability in a dynamic academic environment.
• Other Duties:
  • Perform other duties as assigned.

Requirements

• High School diploma, GED, or equivalent from a recognized state or federal accrediting organization.
• 1 year of related experience.

Preferred Qualifications

• Associate degree from an Accredited College or University.

Skills

• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented with strong prioritization and organizational skills.
• Strong problem-solving skills and ability to adapt in real time.
• Proficient in Microsoft Office and other computer software/databases.
• Strong knowledge of simulation operations, workflows, and educational environments.
• Proficiency with simulation technologies, AV systems, and basic IT support.

Pay

Pay Band: B7

Salary: $42,200.00 - $50,700.00 annually, commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint).

Schedule

Days; Monday - Friday (Work outside of normal business hours may be required).

Benefits

Augusta University offers a variety of benefits to full-time benefits-eligible employees, including:

• Health insurance, dental insurance, and life insurance.
• Teachers Retirement System (or Optional Retirement Plan).
• Earned vacation time, sick leave, and 13 paid holidays.
• Tuition Assistance Program for full-time employees employed successfully for more than 6 months.