SIM & Device Engineer (IoT)

About the role

The SIM and Device Engineer role reporting to Senior Director SIM Engineering is responsible for delivery of technical specifications and manage the comprehensive delivery of SIM profiles and applets for SIM/ eSIM / eUICC / iSIM products. A thorough understanding of device, SIM, and network interactions and flows is essential, as you will play a pivotal role in ensuring KORE secures and retains substantial new business.

Responsibilities

• Manage KORE SIM profiles development and its complete lifecycle from design all the way up to deployment.
• Create and maintain profile specs, validate new SIM & applet products, ensure interoperability with SIM and common IoT modules for product launch and go-to-market activities.
• Develop and maintain relationships with SIM manufacturers on a day-to-day basis.
• Provide technical expertise evidenced by possessing a comprehensive understanding of devices, SIM cards, networks, and the associated tools for logging and fault diagnosis.
• Aid the SIM Engineering team and Product Management in implementing new technology trials (e.g. eUICC, 5G, iSIM), including sourcing test equipment and conducting quality assurance tests.
• Manage queries about SIM products and serve as the subject-matter expert on SIM and applet capabilities for internal stakeholders.
• Help troubleshoot SIM-related customer issues and advise customers on SIM and applet compatibility.
• Issue resolution - leading cross-functional coordination to satisfactory closure, providing timely, responsive, and consistently high-quality support to our stakeholders/customer troubleshooting calls.
• Managing your time effectively - balancing priorities and workload through clear and consistent prioritization and decision making.
• Managing and reporting the status of issues - with clear ownership, next steps, and timescales.
• Keeping your stakeholders informed and managing expectations.
• Closing the loop on root cause analysis - using data to create actionable recommendations for longer-term remediations/future product improvements.
• Active contribution to KORE's knowledge management materials.

Requirements

• Bachelor’s Degree in Engineering or equivalent experience.
• Expertise in new SIM architectures, SIM applets (e.g. Multi-IMSI), key management, cryptographic functions, SIM secure elements, and SIM card applet development.
• In-depth knowledge of authentication algorithms (e.g. Milenage), processes, and mechanisms.
• In-depth knowledge of essential algorithms (e.g. 3DES, AES, RSA, ECC etc).
• Experience of Key Ceremony, Proven experience of BAP/BAT process.
• Experience with Wireshark / PCAP logging, Netscout for network monitoring / call flow tracing.
• Understanding of 2G/3G/4G/5G network architecture, network service provisioning, Over the Air (OTA, SCP02, 80 and 81), Remote SIM Provisioning (RSP), and 3GPP protocols.
• In-depth knowledge of industry standards: 3GPP 31.111, 31.102, ISO 7816, ETSI 102 221, 102 223, 102 671, GSMA SGP 02, 22 etc.
• Passion for working on new technologies in a fast-paced and frequently changing environment.
• Experience with technical writing including creating guides / technical reports.
• Excellent organizational, oral, and written communication skills.

Qualifications

• Passionate about working on new technologies in a fast-paced and frequently changing environment.
• Experience with technical writing including creating guides / technical reports.
• Excellent organizational, oral, and written communication skills.

Skills

• Comprehensive understanding of devices, SIM cards, networks, and the associated tools for logging and fault diagnosis.
• Proven experience of BAP/BAT process.
• Experience with Wireshark / PCAP logging, Netscout for network monitoring / call flow tracing.
• Understanding of 2G/3G/4G/5G network architecture, network service provisioning, Over the Air (OTA, SCP02, 80 and 81), Remote SIM Provisioning (RSP), and 3GPP protocols.
• In-depth knowledge of industry standards: 3GPP 31.111, 31.102, ISO 7816, ETSI 102 221, 102 223, 102 671, GSMA SGP 02, 22 etc.
• Experience with software development using Java, C and/or Python, SIM APDU / applet development / test experience.
• Experience with technical writing including creating guides / technical reports.
• Excellent organizational, oral, and written communication skills.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.