Signify 24A NHO 8.24 OBE 8.27 PST 8.31

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is recognized by our employees and the industry, with a 4.6/5 rating on Glassdoor and multiple Best Place to Work awards.

About the Role

In this role, you will use your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will address questions related to their healthcare benefits. We offer opportunities to earn additional cash incentives for reaching your goals, alongside your base pay.

Responsibilities

• Professionally handle a high volume of incoming calls.
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers regarding products and services.
• Utilize and navigate multiple systems simultaneously.
• Resolve customer issues via one-call resolution guidelines and/or escalated processes.
• Meet or exceed company and client performance metrics.
• Maintain a balance between company policy and client benefit in decision-making.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Compile and document customer information as required.
• Accept and embrace changes within the current business environment.
• Be dependable and meet all attendance requirements.

Requirements

• Ability to pass a drug screen and background check.
• Dedicated workspace in your home.
• Internet speed requirement of 20 Mb/s download and 10 Mb/s upload (wireless access is not permitted).
• Demonstrated passion for excellence in treating and caring for customers, especially senior citizens.
• Strong decision-making and analytical abilities.
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Meet all attendance and dependability requirements.
• Be a team player.

Work-at-Home Setup

• Wired Ethernet connection (20 Mb/s download, 10 Mb/s upload; wireless is not permitted). *Some programs may require higher speeds.
• Two 21” monitors (you supply one, Everise supplies one).
• Hard-wired broadband internet service via DSL, cable, or fiber optic (satellite, microwave, and cellular hotspot services are not permitted).
• Headset (you must supply your own; specific models will be shared during the interview process).
• Keyboard and mouse (supplied by Everise; some programs offer bring-your-own-device options).

Benefits

• Medical, dental, and vision benefits.
• 401K retirement plan.
• Earned paid time off (PTO).
• Additional cash incentives for reaching performance goals.