Sign Language Interpreter Flex 12

About the role

ZP Connect is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.zpconnect.com ZP Connect's vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters. We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!

Responsibilities

• Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center and on-site at various customer locations when needed.
• Provide effective video relay service, video remote interpreting, and on-site interpreting for consumers.
• Support and model the company’s mission and values.
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues.
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping.
• Adhere to all policies and procedures as outlined by the company and all FCC regulations.
• Demonstrate the ability to adapt quickly to new and changing technologies.
• Multi-task between interpreting effectively and utilizing video-based technology.
• Participate in company-sponsored training for Professional Development.
• Exhibit the ability to meet performance expectations with minimal supervision.
• Possess the ability to work effectively in a fast paced, dynamic environment.
• Demonstrate strong interpersonal skills in all settings.
• Ability to independently travel. Where driving is required, access to a vehicle, valid driver's license and required insurance.

Requirements

• Must be able to work 12 hours per week.
• Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand.
• Must pass the company's interpreting skills assessment.
• Must attend and successfully complete a 40 hour New Hire Training.