Sign Language Interpreter Flex 12

About the role

ZP Connect is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. ZP Connect's vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters. We are experiencing tremendous growth and are looking to add strong expertise to our world‑class teams.

Responsibilities

• Provide effective video relay service, video remote interpreting, and on‑site interpreting for consumers
• Support and model the company’s mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi‑task between interpreting effectively and utilizing video‑based technology
• Participate in company‑sponsored training for professional development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast‑paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Ability to independently travel; where driving is required, access to a vehicle, valid driver's license and required insurance

Requirements

• Must be able to work 12 hours per week
• Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand
• Must pass the company's interpreting skills assessment
• Must attend and successfully complete a 40‑hour