Shuttle Service & Transportation Program Coor

About the role

The Atlanta University Center (AUC) Robert W. Woodruff Library is seeking an organized and proactive Shuttle Service & Transportation Coordinator to lead the planning, operations, and contractual aspects of our multi-campus shuttle system across the Atlanta University Center campuses.

Responsibilities

• Direct day-to-day oversight of transportation service delivery and contracted shuttle service vendor(s) while proactively communicating with passengers, faculty, and staff to keep everyone informed of the status of operations.
• Establish repeatable workflows, service quality standards, rider communication protocols, and performance reporting.
• Present findings and recommend continuous improvement initiatives to management.
• Manage contracts to ensure adherence and participate in amendments, renewals, and scope modification discussions as needed.
• Monitor service performance against contractual KPIs including, but not limited to, on-time performance, quality standards, customer service, and safety compliance.
• Develop, manage, and oversee transportation operating budgets.
• Meet with passengers and campus groups to promote the transportation system and to develop content for websites, rider guides, and social media.

Requirements

• Bachelor’s Degree in Business Administration, Logistics, Transportation Management, Public Administration, or related field.
• Minimum of two (2) years of experience in logistics, fleet, transportation, service delivery management operations, or contract administration.
• Ability to pass a criminal background and drug screen.
• Proficiency with operational management and analytics software.
• Experience working with outsourced service providers.
• Strong understanding of financial reporting and budget management, as well as the ability to understand and manage regulatory standards.

Qualifications

• Preferred Experience & Credentials:
  • Experience in higher education or multi-site non-profit environments.
  • Experience implementing GPS tracking or transportation technology systems.
  • Familiarity with micro-transit or on-demand mobility solutions.
  • Project Management Certification (PMP or equivalent).

Skills

• Strong organizational and communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Proficiency with operational management and analytics software.
• Experience working with outsourced service providers.
• Understanding of financial reporting and budget management.

Benefits

Our Employees Competitive Pay and Benefits Package Generous Paid Time Off for both Full-Time & Part-Time Employees 403(b) Retirement Plan with Company Match for employees contributing between 3 – 7%. 13 Paid Holidays Per Year Supportive Work Environment Opportunities for Advancement & Career Development Employee Assistance Program (EAP) Employee Discount Program

Pay

Competitive Pay and Benefits Package

Schedule

N/A

Benefits

Generous Paid Time Off for both Full-Time & Part-Time Employees 403(b) Retirement Plan with Company Match for employees contributing between 3 – 7%. 13 Paid Holidays Per Year Supportive Work Environment Opportunities for Advancement & Career Development Employee Assistance Program (EAP) Employee Discount Program