Shuttle Parking Manager

About the Role

Join our hospitality team as a Shuttle Program Manager. You will oversee the transportation of passengers to and from designated locations, ensuring safety, comfort, and top‑notch customer service in a fast‑paced, fun industry.

Responsibilities

• Pick up and drop off passengers at designated locations.
• Arrive at each pick‑up location in a timely manner.
• Safely operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Perform daily inspections and cleaning of the shuttle.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.
• Foster teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers.
• Provide excellent customer service, answer questions, and address concerns.
• Assist passengers with disabilities, operate wheelchair lifts, and help mobility‑challenged riders.
• Attend training and development opportunities to improve driving and service skills.
• Go above and beyond to exceed passenger expectations.
• Effectively communicate with passengers and collaborate with dispatchers.
• Report incidents, accidents, or issues promptly to the appropriate authorities and supervisors.
• Troubleshoot issues during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost‑saving and revenue‑generating ideas to improve shuttle service profitability.
• Follow DOT policies and procedures.

Qualifications

• High school diploma or equivalent.
• 2+ years’ experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.
• Valid commercial driver’s license (CDL) with passenger endorsement.
• Up‑to‑date medical certification.
• Excellent communication skills and a friendly, customer‑oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Flexible Spending Accounts.
• 401(k) retirement plan.
• Vacation, sick leave, and holiday pay.
• Discount programs.

Pay

Compensation Range: $39.00 – $41.00 per hour

Schedule

Flexible schedule, including evenings, weekends, and holidays.