Shuttle Operations Manager

About the role

The Shuttle Operations Manager position at Propark Mobility is responsible for overseeing all aspects of the shuttle operation at a specific location. The role includes driver scheduling and oversight, fleet readiness and maintenance coordination, safety and compliance, and day-to-day management of the on-site team.

Responsibilities

• Develop and train shuttle drivers and supervisors at your location.
• Build and approve driver work schedules to ensure full route coverage across all operating hours while minimizing overtime and expenses.
• Develop and maintain a strong relationship with the university client, including attending regular client meetings.
• Handle rider concerns and day-to-day operational issues, and support your team in resolving them.
• Manage and submit driver, operations, and payroll reports.
• Oversee vehicle inspections and coordinate maintenance to keep the shuttle fleet safe and reliable.
• Ensure ADA and accessibility standards are consistently met across the shuttle service, including wheelchair assistance.
• Maintain on-time performance and route efficiency, adjusting as needed to meet ridership demand.
• Ensure compliance with DOT/CDL regulations as applicable, along with Propark policies and university requirements.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of operational and revenue reporting.
• Respond to operational issues when needed, including outside normal business hours (for example, an early-morning or evening service disruption).
• Maintain the highest professional and ethical standards for both our organization and our university partner.

Requirements

• Previous transportation or shuttle operations experience.
• A parking industry or hospitality background is a strong asset.
• Progressive management experience with front-line team oversight, ideally including CDL drivers or a similar transportation workforce.
• Established experience with scheduling and payroll is a plus.
• Experience working within or alongside a university, healthcare, or institutional campus environment is helpful but not required.
• A Bachelor's degree with a concentration in business is helpful but not required.

Skills and Abilities

• Motivated individual willing to take on new challenges.
• Organized, honest, and thoughtful.
• Self-sufficient, resourceful, and decisive.
• Exceptional conversational and written communication skills.
• An exceptional way with people, achieving extraordinary results.
• Excellent computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook), and UKG.

What We Offer

• Fantastic opportunities for career growth — we always look to promote from within first!
• Free Parking!!
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances — holidays, vacation, wellness, and an extra day off for your birthday!
• A priority-driven culture that is supportive, engaging, empowering, and celebratory.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program — Propark Think.
• A phenomenal benefits package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• A free and confidential Employee Assistance Program (EAP) that provides support and resources to employees and their families 24/7.