Shuttle Driver - PM Shift

Responsibilities

• Conduct arrival, departure, and guest contact experiences efficiently and friendlily.
• Comply with all traffic regulations while transporting customers.
• Park guest vehicles and retrieve valet parked vehicles in a timely and courteous manner.
• Use claim tickets for appropriate delivery of vehicles.
• Move between areas of the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome.
• Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance.
• Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to ensure main hotel entrance accessibility.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors, or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Perform any other job-related duties as assigned.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, including those requiring high levels of patience, tact, and diplomacy.
• Ability to ascertain information from luggage tags, claim checks, and identify specific airline/customer pickup and drop-off points and street signs.
• Ability to grasp, lift, and/or carry packages, boxes, and luggage.
• Sufficient manual dexterity in one hand to load and unload luggage with or without reasonable accommodation.
• Ability to stand, walk, and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Excellent driving record as verified by Motor Vehicle Report.
• Effective verbal and written communication skills, adaptable to different audiences.
• Employment contingent on background check.