Showroom Selections Consultant

About the role

As a Selections Consultant, you'll help homeowners bring their dream backyard to life by guiding them through the exciting stage of selecting finishes and features for their new pool. You'll lead one-on-one design consultations, provide expert recommendations, and help customers make confident decisions while identifying upgrade opportunities.

This role is perfect for someone who enjoys combining design, relationship-building, and consultative sales to create exceptional results for every homeowner.

Essential Functions and Responsibilities

• Manage the day-to-day operations of the Design Showroom by maintaining a clean, organized, and customer-focused environment, ensuring showroom displays, collateral, and product materials are current, visually appealing, and support the Anthony & Sylvan brand.
• Lead customer material selection consultations by proactively scheduling and conducting appointments, providing design guidance and product recommendations, educating homeowners on product features and performance, managing expectations, and recommending upgrades that enhance both the customer experience and project profitability.
• Manage customer projects and documentation by maintaining customer files, responding to customer questions, processing change requests and addendums, documenting material selections, updating meeting schedules and forecasts, following up on pending orders, and ensuring accurate and timely project records.
• Support sales performance and business development by tracking and reporting upgrade sales, presenting company-approved marketing and sales information, partnering with the Sales Manager to coordinate showroom improvements and sales events, and identifying opportunities to maximize option sales and showroom performance.
• Maintain accurate reporting and business systems by updating CRM records, preparing activity logs, sales disposition reports, customer meeting forecasts, and other performance reports to support sales objectives and operational decision-making.
• Maintain product expertise and customer-focused solutions by staying current on product offerings, design trends, and customer preferences to provide informed recommendations and enhance the overall material selection experience.
• Support divisional operations by assisting with customer surveys, performing additional sales administrative and operational duties as assigned, and consistently following Anthony & Sylvan Pools' policies, procedures, and service standards.

Qualifications

• Education: Bachelor’s degree preferred
• Licenses/Certifications: None required
• Years of Experience: 3+ years of customer service or business-to-consumer (B2C) sales experience preferred
• Required Skills & Abilities:
  • Strong customer service orientation and relationship-building skills
  • Excellent verbal, written, interpersonal, and presentation skills
  • Strong organizational skills with exceptional follow-up and attention to detail
  • Ability to work effectively under pressure and meet deadlines in a fast-paced environment
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
  • Working knowledge of Customer Relationship Management (CRM) systems
  • Ability to work collaboratively in a team-oriented environment while remaining self-motivated and results-driven
  • Proven consultative sales, negotiation, and closing skills with the ability to influence customer decisions a plus
• Travel Requirements: Local travel as needed
• Other Requirements: Ability to work evenings, weekends, and occasional holidays as business needs require; Strong work ethic with the commitment and flexibility needed to achieve sales goals; Positive, professional, and outgoing demeanor
• Physical Requirements: Ability to work in outdoor environments under varying weather conditions; Ability to lift and carry up to 30 pounds; often greater than 30 pounds; Ability to stand, walk, climb, stoop, kneel, crouch, and crawl; Ability to communicate promptly and clearly via phone and computer; Ability to drive or travel between job sites as needed