Showroom Salesperson

About the role

Provide expert product selection assistance and design advice to our showroom customers. Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing. Provide hospitality and warmly welcome each customer. Articulate your showroom value proposition to get your customer's attention, engage them, teach them, and show them the value you provide. Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward. Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability. Use sales reports and sales forecasting tools to meet or exceed established sales targets. Enter sales orders and bids, expedite purchases, and stay engaged with customers from the beginning to the end of projects. Process showroom sale returns and refund paperwork in accordance with Company policy and procedure. Keep showroom clean, neat, current, stocked, and safely displayed. Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships. Successfully complete required safety and compliance training programs as assigned.

Responsibilities

• Provide expert product selection assistance and design advice to our showroom customers.
• Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
• Provide hospitality and warmly welcome each customer.
• Articulate your showroom value proposition to get your customer's attention, engage them, teach them, and show them the value you provide.
• Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
• Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.
• Use sales reports and sales forecasting tools to meet or exceed established sales targets.
• Enter sales orders and bids, expedite purchases, and stay engaged with customers from the beginning to the end of projects.
• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
• Keep showroom clean, neat, current, stocked, and safely displayed.
• Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
• Successfully complete required safety and compliance training programs as assigned.

Requirements

1+ years' experience in customer service or sales, plumbing showroom sales preferred Knowledge of products sold in the showroom preferred

Qualifications

• Knowledgeable of kitchen and bath design trends.
• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
• Demonstrate outstanding customer service and verbal/telephone communications skills.
• Demonstrate a deep product knowledge related to kitchen/bath trends and be able to answer customer questions and identify opportunities to upsell or cross sell.
• Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
• Be able to build influential relationships and trust with key vendor partners.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to plan, organize, and multi-task.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Skills

• Customer Service
• Sales
• Product Knowledge
• Design Trends
• Microsoft Office Software
• Communication Skills
• Overcoming Objections
• Building Relationships
• Planning and Organizing
• Computer Systems
• Mathematics

Benefits

• Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage Accident, Hospital Indemnity, and critical care coverage Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service
• 401(k) Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

Pay

Competitive starting wage with a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.

Schedule

Full-time position (30 or more hours per week)