Showroom Sales Supervisor (part-time)

About the role

Tonal is looking for a Retail Showroom Sales Supervisor to lead our Showroom Sales Specialists at our Century City Showroom. In this role, you will be a critical component in driving sales at the Showroom. You’ll be leading the sales floor and working closely with Sales Specialists to provide an exceptional customer experience.

Responsibilities

• Develop a deep knowledge and understanding of Tonal’s product, technology, and brand image
• Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in guests
• Lead conversations to determine each guest’s specific needs/fitness goals and educate them on how Tonal can support their unique fitness journey
• Deliver on and exceed sales goals
• Maximize sales through exceptional customer relationships and impactful in-store service
• Maintain guest information, preferences, and feedback using established Tonal sales systems (Salesforce)
• Conduct phone and/or email outreach to new clients to communicate updates and follow-ups
• Maintain an organized and clean sales floor area with attention to detail
• Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, customer service, and floor coverage
• Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, customer nurture cycle, and in-store experience
• Perform opening and closing procedures
• Create and maintain an environment of strong sales and exceptional customer service through teamwork, providing informal coaching and support when needed, and leading by example
• Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Requirements

• 2+ years sales experience in retail, fitness, service, or hospitality industries
• Supervisory experience is preferred
• Ability to deliver great customer experiences that build loyalty and deliver measurable sales results
• Strong verbal communication skills; invigorated by interaction with customers, whether groups or individuals
• Approachable, a good listener, and an enthusiastic brand representative
• Flexibility, ability to adapt quickly, and react positively to business needs and changes in strategies
• Strong problem-solving skills
• Excellent written communication skills; organized and follows through on next steps
• Flexibility to work a standard retail schedule, including evenings, weekends, and holidays
• Proficiency with Apple Products, Google Suite, and Salesforce is a plus
• Applicants must be a minimum of 18 years of age

Preferred Qualifications

• Fitness industry experience
• Luxury or high-end product sales experience