Showroom Sales Manager

About the company

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (functional finishing touches for the home), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury upholstery and seating).

Job Summary

We are seeking a dynamic, results-oriented Showroom Sales Manager who is passionate about delivering exceptional experiences for design professionals and luxury clientele. This role is far more than sales—it is an opportunity to serve as a trusted advisor, relationship builder, and business leader who drives business growth while elevating our brand experience.

What you can do for us

• Deliver and exceed annual sales and profitability targets.
• Partner closely with the Director of Customer Service, the Director of Sales, and the Outside Sales Rep to execute sales strategies and goals.
• Represent the brand with professionalism, passion, and expertise.
• Deliver an elevated, professional showroom experience in-person, over the phone, and via email.
• Uphold and model brand standards and professional at all times.
• Lead, inspire, and develop a high-performing showroom team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive sales by growing existing accounts and activating new accounts. Identify and re-engage lapsed or underperforming accounts with tailored outreach and solutions.
• Increase average account value through strategic upselling, cross-selling, product knowledge, and relationship-building.
• Develop and maintain strong relationships with designers, retailers, and trade partners.
• Leverage data, trends, and customer insights to identify opportunities and drive performance.
• Ensure the showroom consistently maintains visual and brand standards. Assist with cleanliness routines, product accuracy, and merchandising integrity.
• Maintain up-to-date client records, including client notes, account activity, pipeline, and follow-ups.
• Monitor account performance and sales trends to identify growth opportunities.

Required Qualifications

• College degree is preferred but not required.
• Minimum of 5 years’ experience in a similar role.
• Proven management experience in leading, motivating, developing a team.
• Knowledge of and relationships with design community.
• High end customer service and luxury retail experience.
• Ability to work in a fast paced environment and to multitask.
• Exceptional communicator both written and verbal.
• Proven sales and customer satisfaction record.
• Willingness to receive and implement constructive feedback to continuously improve performance and achieve team objectives.
• Demonstrates a strong sense of ownership and accountability for tasks and responsibilities within their position.
• Ability to lift up to 40 lbs.
• Comfortable maintaining a customer facing presence throughout the day, including extended periods of walking and standing.
• Willingness to travel occasionally for trade shows, industry events, and corporate meetings.