Showroom Sales Assistant Manager

About the company

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury upholstered furniture).

Job Summary

We are seeking a Showroom Sales Assistant Manager to join our AHD Showroom in Atlanta, GA. The role needs someone who enjoys interacting with designer clients and providing strong product and sales support. The position also completes critical communications with the home office to facilitate and ensure timely processing of customer orders. Occasional travel to trade shows, off-site company meetings, or client appointments may be required.

What you can do for us

• Deliver and exceed annual sales and profitability targets
• Partner closely with the Showroom Sales Manager, Director of Customer Service, the Director of Sales, and the Outside Sales Rep to execute sales strategies and goals
• Represent the brand with professionalism, passion, and expertise
• Deliver an elevated, professional showroom experience in-person, over the phone, and via email. Uphold and model brand standards and professional at all times
• Drive sales by growing existing accounts and activating new accounts. Identify and re-engage lapsed or underperforming accounts with tailored outreach and solutions
• Increase average account value through strategic upselling, cross-selling, product knowledge, and relationship-building
• Develop and maintain strong relationships with designers, retailers, and trade partners
• Prepare quotes, process orders, and ensure accurate entry into order management systems. Partner with internal teams to support with additional order updates
• Maintain a consistent follow-up cadence to convert quotes and opportunities into sales
• Act as a product expert, educating clients on collections, materials, pricing, and lead times
• Anticipate client needs and recommend solutions that support long-term partnerships
• Ensure the showroom consistently maintains visual and brand standards. Assist with cleanliness routines, product accuracy, and merchandising integrity
• Maintain up-to-date client records, including client notes, account activity, pipeline, and follow-ups
• Monitor account performance and sales trends to identify growth opportunities

Required Qualifications

• College degree is preferred but not required
• Minimum of 2 years of showroom or retail sales management experience with emphasis on customer service
• Knowledge of and relationships with design community
• High end customer service and luxury retail experience
• Ability to work in a fast paced environment and to multitask
• Exceptional communicator both written and verbal
• Proven sales and customer satisfaction record
• Willingness to receive and implement constructive feedback to continuously improve performance and achieve team objectives
• Demonstrates a strong sense of ownership and accountability for tasks and responsibilities within their position
• Ability to lift up to 40 lbs
• Comfortable maintaining a customer facing presence throughout the day, including extended periods of walking and standing
• Willingness to travel occasionally for trade shows, industry events, and corporate meetings