Showroom Experience Host (Part Time)

About the role

The Showroom Experience Host provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will greet customers upon arrival, ensure a memorable visit, and keep the showroom in pristine condition behind the scenes.

Responsibilities

• Proactively greet, check‑in, and assist customers, creating a memorable, one‑on‑one experience that reflects the luxury brand and product quality.
• Act as a brand ambassador, communicating brand values and the mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Conduct weekly and quarterly audits to ensure showroom standards are upheld; follow through on resolving identified opportunities.
• Serve as the liaison for facilities maintenance projects, troubleshooting and performing minor repairs as needed.
• Skillfully enforce policies in the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Qualifications & Skills

• Passion for the customer – goes above and beyond to provide the best possible experience.
• Keen eye for detail in a fast‑moving environment.
• Strong communication skills – clear and concise in person, via email, or chat.
• Team player who believes collaboration is essential to transform the jewelry industry.
• Ability to manage multiple tasks simultaneously.

Benefits

• Excellent training program and endless opportunities for career growth, including regular 1‑on‑1s with managers, varied training, and an annual 360‑review process.
• Consistent weekly hours with 2 consecutive days off.
• Diverse, mission‑minded team focused on a transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account: reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more.
• Continued education: company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific trainings.
• Employee discounts on Brilliant Earth jewelry.
• Mental wellness perks: access to mental‑health resources, self‑care apps, seminars, and a 24/7 Employee Assistance Program for counseling.
• Giving back and volunteer opportunities.
• Medical, dental, and vision plans (including a $0 monthly premium option for employee health insurance and employer HSA contributions; coverage begins the first day of the 2nd month).
• 401(k) match.
• Paid Time Off: accrue 3 weeks of PTO in the first year.
• Paid parental leave.
• Disability and life insurance (100% employer‑paid).
• Pre‑tax commuter benefits.

Schedule

Part‑time schedule that includes weekend days, with consistent weekly hours and 2 consecutive days off.

Pay

The targeted budget for this position is $20–22 per hour (subject to adjustment at the company’s discretion).