Customer Experience Coordinator, Part-Time

Marshalls at TJX Companies offers a vibrant, diverse environment where collaboration and personal development are prioritized. As part of a Fortune 100 off‑price retailer with global Home Offices, Distribution Centers, and Retail Stores—including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll have abundant opportunities to learn, thrive, and make an impact.

Opportunity

Grow your career by promoting an excellent customer experience and leading a front‑of‑store team.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs.
• Lead by example by engaging with all customers and maintaining a clean, organized store.
• Role‑model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Take an active role in training and mentoring Associates on front‑end principles.
• Train and coach Associates on personalizing the customer experience and promoting loyalty programs.
• Assign registers, support POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns promptly to ensure a positive experience.
• Ensure Associates execute tasks according to the store plan and prioritize as needed.
• Communicate accurately with management and Associates when setting priorities and provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink‑reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Other duties as assigned.

Qualifications

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi‑tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Able to train others.
• At least 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) with employee contributions
• Child‑care and cell‑phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (eligible employees)
• Medical, dental, and vision coverage (eligible employees)
• Health Savings Account (HSA)
• Health Care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by factors such as relevant skills, qualifications, and experience.