Showroom Customer Service Representative

About the role

Ferguson, a Fortune 500 company, is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. This role offers the opportunity to contribute directly to the bottom line of a multi-billion-dollar organization while providing exceptional customer service.

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer's needs are being met
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

Requirements

• 1-3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances strongly preferred
• Results oriented, able to meet goals, build relationships, and enjoy a team environment
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

Qualifications

This is a commission eligible role. The estimated total compensation range is $50,000- $55,000 annually.

Skills

The ideal candidate should have excellent communication for phone/in-person sales, strong time management and organizational skills, and a passion for customer service.

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay

The starting wage may be higher in certain locations based on local or state wage requirements.

Schedule

40 hours per week, Monday-Friday 8:30am-5pm and two Saturdays per month 9:30am-5pm. An alternate weekday off will be provided when a Saturday shift is scheduled.