Showroom Customer Service Rep

About the Role

Rocky Mountain ATV/MC is seeking a full‑time Showroom Customer Service Representative (CSR) to join its Customer Service department. The company, a 100 % employee‑owned organization and one of the world’s largest providers for power‑sport enthusiasts, offers a fast‑paced, fun, and rewarding environment for motorsport lovers.

Responsibilities

• Handle customer inquiries in person.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Enter new customer information into the system and update existing records.
• Process customers' orders.
• Identify and escalate priority issues.
• Follow up on customer calls when necessary.
• Document transaction information according to standard operating procedures.
• Operate cash registers and credit‑card machines.
• Process customer returns.
• Keep the showroom stocked and clean.
• Work collaboratively and cooperatively with others, fostering teamwork, dignity, and respect.
• Perform other duties as assigned.

Qualifications

• Ability to build customer loyalty through listening, relationship building, and persuasive communication.
• Creative problem‑solving skills and the ability to influence and find customized solutions.
• Flexibility and adaptability to change.
• Proficiency with various computer applications to retrieve relevant information.
• Exceptional written and verbal communication skills.
• Ability to understand and follow written instructions, including numbers and specifications.
• Willingness to work Saturdays and scheduled hours.
• Collaborative team player who can also work independently.
• Strong work ethic focused on quality, pride in work, desire to learn, and dependability.

Physical Requirements

• Regular ability to walk and navigate elevation changes, steps, ladders, and varied surfaces.
• Safe negotiation of warehouse work areas.
• Vision requirements: close vision, peripheral vision, depth perception, and focus.
• Frequent use of hands to handle tools, objects, materials, and controls.
• Ability to sit, talk, hear, stand, climb, balance, stoop, kneel, crouch, or crawl as needed.
• Read, write, and understand basic English.
• Lift and/or move up to 25 lb unassisted, or up to 45 lb with assistance.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive compensation with regular bonuses.
• Tuition reimbursement, graduation bonus, and zero‑interest education loans for all employees.
• On‑site cafeterias with discounted meals.
• Medical, dental, vision, and life insurance plans.
• 401(k) with company match.
• PTO and holiday pay.
• Wellness programs and subsidized local gym membership.
• Reimbursements for powersport and wellness race participation.
• Generous employee discount on thousands of products.
• Career advancement, professional development, and growth opportunities.

Schedule

Monday – Friday, 9:00 am – 5:30 pm, with alternating Saturdays.