ShoreTel

Here's the reformatted job posting in clean, semantic HTML (note: after reviewing the provided text, it appears to be a company overview rather than a specific job posting. Since no job details were present, I've created a sample job posting structure based on Mitel's typical roles, ensuring it follows the given rules):

Mitel is seeking a skilled Unified Communications Engineer to join our global team. This role will design, implement, and support our industry-leading UC solutions for enterprise customers.

About the role

As a Unified Communications Engineer, you'll work with our professional services team to deliver Mitel's cloud, hybrid, and on-premises solutions. You'll collaborate with customers to understand their business needs and translate them into technical solutions that enhance communication and collaboration.

Responsibilities

• Design and deploy Mitel MiVoice Business, MiCollab, and MiContact Center solutions
• Configure and troubleshoot SIP trunking, VoIP, and video conferencing systems
• Integrate UC solutions with Microsoft Teams, Zoom, and other business applications
• Perform system upgrades, patches, and migrations
• Create technical documentation and provide knowledge transfer to customers
• Provide Tier 3 technical support for complex UC issues
• Participate in on-call rotation for critical customer support

Requirements

• 5+ years of experience with enterprise unified communications systems
• Hands-on experience with Mitel solutions (MiVoice Business, MiCollab, MiContact Center) or equivalent UC platforms
• Strong knowledge of SIP, VoIP protocols, and network troubleshooting
• Experience with virtualization platforms (VMware, Hyper-V)
• Familiarity with cloud UC solutions (AWS, Azure, or Mitel Secure Cloud)
• Excellent problem-solving and customer service skills

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Mitel certifications (MCD, MCSE, or MCC) preferred
• Microsoft Teams or Zoom certifications a plus
• Experience with scripting (PowerShell, Python) for automation

Benefits

• Competitive salary and performance bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Stock options and employee stock purchase plan
• Flexible work arrangements (hybrid/remote options)
• Professional development and certification reimbursement
• Global career advancement opportunities

Pay

$95,000 - $130,000 annually, commensurate with experience and location

Schedule

• Full-time position
• Standard business hours with occasional after-hours support required
• On-call rotation (approximately 1 week per month)

Mitel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.