Shop Technician

About the role

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation, with over thirty branches across ten western states (OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX). We offer an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. We provide employees with the training and certification needed to keep up with fast-changing office technology.

Responsibilities

• Building and assembling new, demo, and/or refurbished equipment for delivery and setup at customer locations
• Ensuring accuracy and attention to detail when assembling equipment and handling inventory
• Personal inventory control and organization
• Communicating with shop manager regarding equipment issues, orders, and service needs
• Ordering parts through internal parts department
• Diagnosing mechanical and electrical malfunctions
• Managing personal email inbox and ensuring timely, accurate responses
• Supporting warehouse functions as needed; role may involve learning additional tasks (training provided)
• Providing strong customer service to both internal teams and external clients
• Ability and willingness to work occasional overtime

Requirements

• Mid-level technician experience with a copier background required
• 2+ years of experience supporting office equipment
• Good basic knowledge of computers and computer networks
• Strong administrative skills and comfort working with numbers
• Customer service experience required
• Training and experience with Sharp, Konica Minolta, or other copiers, printers, and fax products
• A+ Certification preferred
• Strong work ethic and consistent work history (no job hoppers)
• Must enjoy teamwork and communicate well with diverse groups of people
• Ability to learn warehouse operations and support additional tasks as needed

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical, Dental, Vision, and Life insurance plans
• Matched 401(k)
• PTO, Vacation, and Sick Leave
• FSA/HSA Programs

Pay

$20–$24/hr, depending on experience