Shop Supervisor

About the role

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives. As a Retail Supervisor, you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand. Every day our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.

Employment term: Permanent Full Time. Location: Jimboomba. Remuneration: $29.45 per hour + Super + NFP Salary Packaging (save tax and increase your take‑home pay) + commission program for high performers. Applications are reviewed as received and the role may close early if the right applicant is found.

Responsibilities

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

Requirements

• Be passionate about Lifeline and be able to articulate its purpose
• Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
• Ability to deliver a high level of customer service and exceed customer expectations
• Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
• Create a values‑driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers
• Communicate promotional event information to maximise results
• Identify issues and opportunities based on trends and customer feedback
• Set and exceed priorities to meet daily deadlines; develop plans to meet short‑term objectives
• Strong problem‑solving and influencing skills
• Ability to use retail business systems, POS and Microsoft Office

Benefits

• Flexible work arrangements to support work‑life balance
• NFP Salary Packaging: save tax and increase take‑home pay by salary packaging everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• Recognition and rewards platform with employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme
• Diversity and inclusive leave: paid gender affirmation leave and cultural leave options (paid and unpaid) for significant cultural events such as Lunar New Year, Diwali, Ramadan, NAIDOC weeks and others
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• Positive and inclusive team culture based on respect, shared standards, strong values and a commitment to serving others