Shop Service Technician II - Power Systems

About the Role

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee - to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Responsibilities

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations.
• Wears proper personal protective equipment.
• Attends and successfully completes required technician training classes.
• Maintains high awareness of applicable technical changes in the industry.
• Maintains necessary set of tools required for job performance to diagnose, disassemble, and assemble components to manufacturer’s specifications.
• Diagnoses and performs designated repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs.
• Works in a neat and orderly fashion, constantly looking for ways to improve work methods, work area, and safety standards.
• Inspects components to ensure maximum parts are being reused to control repair costs.
• Completes required documentation using appropriate software to document repairs performed on equipment and account for repair times.
• Monitors job expenses versus repair estimates and ensures the supervisor is aware of any cost overrun before the job is completed.
• Approaches work in a positive manner and maintains conduct that supports the work team.
• Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Trains and/or mentors others in the department.
• Performs other duties as assigned.

Requirements

• High School diploma or GED.
• 3-4 years of experience.
• Completed all required training curriculum to be designated a Tech II.
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Qualifications

• Proficient in the use of a computer, Microsoft Office products, and relevant Dealer software programs (highly desired).

Skills

• Safety: Fully supports, encourages, and follows safe work behavior, considering safety of paramount importance.
• Job Specific Skills: Demonstrates depth and mastery of knowledge and skill associated with the job, as identified in the Learning Management System (LMS) and other applicable sources.
• Communication: Uses active listening, conveys information clearly, and ensures effective communication through feedback.
• Information Gathering: Checks all appropriate sources for analysis and decision-making, ensuring accuracy and completeness.
• Initiative: Takes appropriate action to resolve issues without direction, makes timely decisions, and facilitates change when necessary.
• Results Oriented: Maintains a strong sense of urgency, remains focused, and identifies efficient methods to achieve tasks on time.
• Fiscal Accountability: Follows fiscal regulations, allocates resources responsibly, and seeks ways to reduce costs.
• Adaptability: Adapts to changing business needs, recovers from setbacks, and is open to new ways of doing things.
• Credibility: Demonstrates responsibility, reliability, and trustworthiness, maintaining commitments and respecting confidentiality.
• Personal Development: Takes responsibility for learning and development, proactively seeking growth opportunities.

Physical Demands

• Frequently: Climbing, kneeling, crouching, crawling, reaching, standing, walking, pushing/pulling/lifting up to 25 lbs.
• Occasionally: Balancing, stooping, pushing/pulling/lifting 26-50 lbs., pushing/pulling/lifting over 50 lbs.
• Constantly: Sitting, talking, hearing.

Environmental Conditions

• Constantly: Inside conditions with protection from weather but not temperature change.
• Frequently: Extreme heat, noise, vibration, hazards, atmospheric conditions (fumes, odors, dust, mists, gases), oils.
• Occasionally: Outside environmental conditions, extreme cold, air particulates/contaminants requiring respirator use.