Shop Service Technician II

Essential Duties And Responsibilities

• Ability to perform maintenance-related repairs.
• Aid in resolving customer-related issues in a timely manner.
• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre-order all parts and materials required to perform assigned repairs.
• Effect the repairs required safely and effectively.
• Ensure all repairs are completed as assigned.
• Ensure the cosmetic appearance upon completion of repairs.
• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.
• Maintain the work area in a clean and safe condition.
• All communications with customers are conducted reflecting respect and honesty.
• Identify failures and match them to solutions necessary to affect a repair.
• Complete all work orders and time sheets in a timely manner.
• Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs.
• Perform all work in accordance with all established policies and procedures.
• Assist in properly filing warranty claims and customer invoices.
• Perform other duties as assigned.

Other Qualifications

• Self-starter with the ability to work with minimal supervision.
• Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone.
• Strong problem-solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.
• Strong attention to detail skills with the ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.
• Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

Minimum Requirements

• High school graduate or GED
• 2-4 years of diesel engine experience
• Proficient in the use of basic computer functions and portable diagnostic tools

Preferred Requirements

• Strong working knowledge of DEUTZ diesel engines
• Experience in diagnosing and repair of NG/CNG, tier 3-4 emissions level preferred
• Certification/training in heavy equipment and diesel engine repairs

Physical Requirements

• While performing the duties of this job, the employee is in a shop environment where the employee will spend most of their time standing and walking.
• Employees could be subject to weather conditions and loud noises.

Travel Requirements

Anticipated domestic and international travel is approximately 0-10% depending on business needs.

EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.