Shop Service Technician II

Essential Duties And Responsibilities

• Ability to perform maintenance-related repairs.
• Aid in resolving customer-related issues in a timely manner.
• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre-Order all parts and materials required to perform assigned repairs.
• Effect the repairs required safely and effectively.
• Ensure all repairs are completed as assigned.
• Ensure the cosmetic appearance upon completion of repairs.
• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.
• Maintain the work area in a clean and safe condition.
• All communications with customers are conducted reflecting respect and honesty.
• Identify failures and match them to solutions necessary to affect a repair.
• Complete all work orders and time sheets in a timely manner.
• Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs.
• Perform all work in accordance with all established policies and procedures.
• Aid in properly filing warranty claims and customer invoices.
• Perform other duties as assigned.

Other Qualifications

• Self-Starter with the ability to work with minimal supervision.
• Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone.
• Strong problem-solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.
• Strong Attention to detail skills with the ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.
• Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

Minimum Requirements

• High school graduate or GED
• 2-4 years of diesel engine experience
• Proficient in the use of basic computer functions and portable diagnostic tools

Preferred Requirements

• Strong working knowledge of DEUTZ diesel engines
• Experience in diagnosing and repair of NG/CNG, tier 3-4 emissions level preferred
• Certification/training in heavy equipment and diesel engine repairs