SHOP SERVICE TECHNICIAN

About the Role

This position is responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries, as well as construction and aerial equipment.

Responsibilities

• Accept assigned work orders from Service Dispatcher, Planner, and Manager to diagnose and plan repairs.
• Perform mechanical repairs after a complete inspection and analysis of breakdown, approved by the Service Manager or Shop Lead.
• Document complete repair descriptions on work orders, including correct model, serial number, and hour meter reading.
• Examine protective guards, loose bolts, and safety devices on units; make necessary adjustments.
• Lubricate moving parts and test repaired equipment to ensure conformance to specifications; conduct final quality inspection before returning the unit to service.
• Submit all paperwork (work orders, time cards, etc.) to Service Dispatcher/Planner daily.
• Provide the Service Manager with reporting data on work in progress for field technicians.
• Control the flow of work in the shop, including trucking and rentals when necessary.
• Create and communicate quotes for shop repairs and field service work.
• Guide technicians to assist in completing repairs as needed.
• Open, review, and validate all work order information from job initiation through billing completion.
• Organize all paperwork generated during shop repairs, including shop folders.
• Communicate with customers on the status of their shop jobs via outbound calls during repairs.
• Confirm scheduled maintenance has been performed on all units in the shop for repairs.
• Answer and respond to incoming customer service calls.
• Perform final sign-off on shop work orders prior to invoicing.
• Perform other duties assigned by management.