Shop Manager, Macy's | Miami International Mall, Doral, Florida

Why Choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What You’ll Be Doing

• Planning the long-term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalized and tailored service is provided
• Making key decisions about stock control to minimize loss
• Carrying out promotions, sales and merchandising instructions to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What You’ll Ideally Bring To The Role

• Previous retail management experience in a similar size operation
• A passion for premium or luxury product
• A proven track record of increasing overall business performance
• A proven track record of delivering exceptional customer service through your team
• Ahead visual and excellent commercial product management skills
• The ability to flex between the customer service, operational, technical and visual elements of the role
• The confidence to work under pressure and thrive in a fast-paced retail environment
• The ability to be self-motivated, focused and driven to achieve team and individual goals
• The ability to be a great people manager, able to bring the best out of your team
• Good written and verbal communication skills

What We’ll Do For You

• Competitive pay with bonus scheme
• Up to 80% staff discount
• Business wear reimbursement
• Employee assistance programs
• Premium healthcare coverage
• Career advancement opportunities
• Plus, further workplace benefits

Apply Now

To start your story at Reiss… #WeAreReiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect