Shop Manager, Macy's | Broadway Plaza Mall, Walnut Creek, California
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
About the role
As part of our Retail team, you’ll be joining our concession in Macy's Broadway Plaza Mall, Walnut Creek, California on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.
Responsibilities
- Planning the long-term concession goals
- Managing the overall concession operations and performance
- Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
- Managing stock levels and making key decisions about stock control to minimise loss
- Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
- Taking responsibility for recruitment and retaining talent
- Conducting regular performance reviews and probation reviews
Requirements
- Previous retail management experience in a similar size operation
- Passion for premium or luxury product (helpful, but open to all retail backgrounds)
- Proven track record of increasing overall business performance
- Proven track record of delivering exceptional customer service through your team
- Highly visual with excellent commercial product management skills
- Able to flex between the customer service, operational, technical and visual elements of the role
- Confident working under pressure and thrive in a fast-paced retail environment
- Self-motivated, focused and driven to achieve team and individual goals
- Great people manager, able to bring the best out of your team
- Good written and verbal communication skills
Benefits
- Competitive pay with bonus scheme
- Up to 80% staff discount
- Business wear reimbursement
- Employee assistance programs
- Premium healthcare coverage
- Career advancement opportunities
- Plus, further workplace benefits