Shop Manager II
About the Role
Under the direction of the Marketing Company President, profitably direct shop personnel in the operation of a rental equipment repair shop, typically consisting of six to 15 repair staff. Oversee preventive maintenance and repair on U-Haul trucks and trailers, ensuring budget compliance through adherence to operating standards within each Key Result Area (KRA).
Responsibilities
- Direct shop personnel in performing major preventive maintenance services on the rotation truck fleet and standard preventive maintenance (PM) services on both rotation and one-way truck fleets.
- Oversee repair of trailers, support rental items, and general rental items as required.
- Manage parts-inventory, including establishing minimums and maximums for accurate inventory control.
- Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and other U-Haul-provided training programs for shop personnel.
- Perform truck and trailer repairs, including engine, transmission, drive train, and van body repairs, and manage sublet vendors for specialized work such as collision damage.
- Ensure U-Haul rental equipment passes a Safety Certification Inspection before being released into rental service.
- Handle all aspects of personnel administration, including hiring, promoting, evaluating performance, training, and disciplining shop personnel, up to and including termination.
- Implement productionizing concepts and develop specialization of labor using a qualification matrix with shop staff.
- Follow warranty procedures and guidelines, repair campaigns, and special programs while maintaining quotas and goals.
- Ensure repairs are within published repair limits or obtain authorizations from the U-Haul Technical Center for repairs exceeding limits.
- Repair equipment with economy and effectiveness (E&E) in accordance with monthly repair budgets.
- Remit all Company funds promptly to U-Haul International according to established policies.
- Ensure quality and total serviceability of repaired products for customer satisfaction.
- Perform safety certifications to ensure quality of completed work.
- Consult with the Marketing Company President and U-Haul Technical Center for guidance on policies, programs, and shop upgrades.
- Comply with all U-Haul programs, policies, and procedures, and encourage shop personnel participation in training programs (e.g., Ford, GMC, JET).
- Assist in additional areas as needed, following supervisor directives.
Requirements
- Must be 18 or older.
- Ability to safely operate a motor vehicle.
- Understanding of productionizing concepts and ability to implement them.
- Familiarity with warranty procedures, U-Haul Product Standards, and financial guidelines (e.g., profit and loss, profit sharing).
- Goal-oriented with a focus on meeting quotas and repair budgets.
- Ability to ensure repairs are completed within published limits or obtain necessary authorizations.
- Commitment to economy, effectiveness, and customer satisfaction in repairs.
Benefits
- Paid holidays, vacation, and sick days (if eligible).
- Career stability and opportunities for advancement.
- Valuable on-the-job training.
- Complete Benefit Plan (if eligible).
- RRSP payroll deduction plan.
- Deferred profit-sharing plan (if eligible).
- You Matter Program (Employee Assistance Program).
- Mindset App Program.
- Wellness Programs.
- Discounts on Apple products, Dell computers, hotels, and more.
- Gym Reimbursement Program (if eligible).
Work Environment
The role involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts, machines, fumes, or chemicals. Protective clothing or gear (e.g., masks, goggles, gloves, shields) may be required.
Physical Demands
The work requires some physical exertion, including long periods indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted.