Shop Leader - Gainesville

About the role

Call Your Mother is a Jew‑ish deli where Boca meets Brooklyn, offering grandma‑level hospitality and seriously good bagel sandwiches. Founded by husband‑and‑wife team Andrew and Chef Dani, the brand has grown from a farmer’s market stand in 2018 to locations across the DMV, Colorado, Chicago, and Philadelphia, with a mission to serve scrumptious, nostalgic food and unforgettable experiences without pretension.

Pay

The base hourly rate for this role is $20.50/hour. With tips, total earnings are likely to range from $31‑32/hour.

Schedule

Evenings are off‑limits – no night shifts. The role suits morning people who have weekend availability and prefer to reserve evenings for personal time.

Benefits

• Health, dental, and vision insurance for eligible full‑time team members (average 30+ hrs/wk)
• 100% paid time off
• 12‑week paid parental leave
• 401(k) with 4% company match
• Free English and Spanish classes plus Duolingo reimbursement
• Early Wage Access – up to 50% of earned wages available before payday
• Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more
• Company culture events, team parties, and a focus on healthy work/life balance
• Bagels on the house – shift meals and lots of coffee provided, plus 50% off when off the clock

Requirements

• 1‑2 years of leadership experience as a Shift Leader, Key Holder, or similar restaurant role
• Enjoys staying active, keeping cool under pressure, and taking ownership of a busy shift
• Strong hospitality mindset – treats guests like family
• Outgoing and eager to meet new people
• Natural leader who wants to foster a fun, positive environment
• Integrity and pride in doing the right thing, even when unobserved
• Team‑oriented – jumps in to help teammates without ego
• Values remembering guest details (orders, names, secret handshakes) as a point of pride
• Embraces the VIBES culture: Vibrancy, Integrity, Belonging, Energy, Seize the Moment
• Possesses or is willing to obtain ServSafe Manager Food Safety Certification
• Morning person with weekend availability
• Physical demands: seeing, hearing, speaking, reading, communicating effectively; standing, walking, reaching, bending, repetitive movements; lifting up to 50 lb; safely operating equipment; working around hot equipment, sharp tools, varying temperatures, and occasional confined spaces (with or without reasonable accommodation)

Responsibilities

• Partner with the management team to keep the shop running smoothly from open to close
• Lead shifts, coach teammates, solve problems on the fly, and create incredible guest experiences
• Lead daily shop operations from opening through closing while maintaining CYM’s high standards
• Provide clear leadership during assigned shifts to keep service efficient and the team performing at its best
• Model exceptional hospitality and resolve guest concerns with care
• Coach, motivate, and develop team members through VIBE Ups, in‑the‑moment feedback, and hands‑on training
• Hold yourself and teammates accountable to recipes, checklists, food safety standards, and operational procedures
• Proactively solve problems, adapt quickly, and make thoughtful decisions that keep the shop running smoothly
• Maintain cash handling procedures, process transactions accurately, and complete required financial reporting
• Partner with the General Manager and fellow leaders to build a positive, inclusive, high‑performing shop culture
• Maintain a clean, organized, and safe shop (equipment, storage, repairs, linens, waste management, deep cleaning)
• Place vendor orders as needed to support inventory and prep levels
• Complete required training, reinforce company policies, and appropriately escalate employee or guest concerns
• Jump into Front of House or Kitchen Supervisor responsibilities during assigned shifts to lead by example and support the team