Shop Lead Person

About the role

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson Cat has a need for a Shop Lead Person at our Medford, OR location. The Shop Lead Person is a working lead technician. This position ensures prompt service to internal and external customers by coordinating service shop activities and performing service and repair work as needed.

Responsibilities

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Work overtime as needed within labor law guidelines.
• Organize, prioritize, schedule and assign work in the department to optimize department productivity.
• Initiate and respond to communication with department supervisor, other departments, and customers in a timely manner to optimize customer satisfaction.
• Review all work orders for accuracy.
• Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
• Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
• Perform service and repair activities as needed to ensure department productivity.
• Assist the department supervisor in service and customer relations issues as needed.
• Provide technical support and assistance for all department activities.
• Provide on-the-job technical training to department technicians as needed and make recommendations for formal training activities for department technicians.
• Oversee the inventory and maintenance of department tools, equipment, and supplies.
• Operate company or personal vehicle as needed.
• Maintain punctual, regular, and predictable attendance.

Requirements

Associates Degree from a fully accredited college in Diesel Technology or other closely related field; and a minimum of 6 years of directly related experience in heavy equipment service; or an equivalent combination of education and work experience.

Ability to obtain lift truck operator certificate. Valid driver’s license and satisfactory driving record required.

Pay

Competitive wages.

Benefits

Generous benefits and promotional opportunities at a family-owned and operated business.