Shop Foreman - Automotive Service Department

Key Responsibilities

• Direct and coordinate the daily workflow of automotive technicians
• Assign repair orders based on technician experience, certifications, workload, and shop priorities
• Assist technicians with advanced diagnostics, troubleshooting, and complex mechanical or electrical repairs
• Review repair orders and verify that all work is completed accurately and thoroughly documented
• Perform quality-control inspections and road tests when necessary
• Monitor technician productivity, efficiency, workmanship, and repair turnaround times
• Ensure repairs meet Kia, dealership, and industry standards
• Support technicians with Kia service information, technical service bulletins, recalls, and warranty procedures
• Coach, mentor, and develop technicians at various skill levels
• Identify training needs and encourage technicians to complete required certifications and manufacturer training
• Work closely with service advisors, the Service Manager, and the parts department to resolve repair delays and customer concerns
• Maintain a safe, clean, organized, and professional shop environment
• Ensure technicians follow dealership policies, safety procedures, and environmental regulations
• Assist management with technician performance evaluations, staffing needs, and process improvements
• Perform diagnostics or repairs when additional technical support is required
• Promote teamwork, accountability, professionalism, and exceptional customer service

Requirements

• Kia or Hyundai dealership experience
• Current Kia manufacturer certifications or equivalent factory training
• ASE certifications, including ASE Master Automobile Technician certification
• Experience with Kia diagnostic systems, warranty procedures, and technical resources
• Experience training or mentoring entry-level or apprentice technicians