Shop Foreman

About the role

San Rafael, CA – Mercedes-Benz luxury European brand hospitality fixed ops master technician shop leadership diagnostic role in Marin County, Bay Area. Veterans encouraged to apply.

You're a senior-level technician with the diagnostic depth, platform knowledge, and professional presence to lead a shop -- you earn the respect of the technicians around you because of what you know and how you carry yourself. You have Mercedes-Benz or luxury European brand experience and you're comfortable with XENTRY/DAS diagnostics, OEM repair procedures, and the technical complexity that comes with a high-end vehicle lineup. You're ready to step into a shop leadership role at an award-winning Marin County Mercedes-Benz store where your technical authority and your ability to develop technicians directly shapes the quality of work that goes out the door.

Pay

$144,000 - $240,000/yr

Benefits

• Paid Mercedes-Benz manufacturer training and certification support
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career path into service management for technicians ready to grow beyond the shop floor
• Employee vehicle purchase and service discounts

Responsibilities

• Oversee daily shop operations -- managing technician workflow, repair order dispatch, bay assignments, and throughput to keep the service department running efficiently and on schedule
• Serve as the technical authority in the shop -- supporting technicians on complex diagnostic challenges, reviewing repair plans, and ensuring all work meets Mercedes-Benz OEM standards before vehicles are returned to guests
• Perform hands-on diagnostic and repair work as needed -- the Shop Foreman at this level is still a working technician who leads by example
• Monitor technician productivity, efficiency, and quality -- providing real-time coaching and feedback that develops skill and maintains the shop's standard
• Coordinate with service advisors on repair timelines, diagnostic findings, and technician capacity -- keeping communication clear and guest commitments intact
• Support warranty documentation accuracy -- reviewing repair orders for proper labor operations, causal parts, and OEM compliance before submission
• Assist in the recruitment, onboarding, and development of service technicians
• Maintain a safe, organized, and professionally run shop environment

Qualifications

• 5+ years of flat-rate technician experience, with demonstrated shop leadership or senior technician experience -- required
• Mercedes-Benz or luxury European brand experience strongly preferred -- XENTRY/DAS proficiency, MBZ factory certifications, and deep familiarity with the brand's repair standards are significant advantages
• Master technician certification or equivalent diagnostic and repair depth -- the Shop Foreman is the technical standard-setter for the shop
• Proven ability to develop other technicians -- you lead through coaching and technical authority, not just seniority
• Strong working knowledge of shop workflow, repair order management, and warranty documentation requirements
• Clear, professional communicator -- equally effective with technicians, service advisors, and service management
• Valid driver's license with a clean driving record

Why Mercedes-Benz of Marin

An award-winning Mercedes-Benz store with a reputation built on technical quality and genuine hospitality -- the Shop Foreman here inherits that standard and has the opportunity to raise it. Marin County's high-net-worth, brand-loyal guest base holds the service department to an elite standard