Shop Foreman

Position Summary

Shop foremen oversee the daily operations in the service department. This role is crucial in maintaining a positive, productive work environment and ensuring customer satisfaction.

Essential Duties and Responsibilities

• Oversee a team of technicians. Provide technical expertise, coaching and on the job training for all technicians to increase individual and team performance.
• Assign tasks to technicians ensuring optimal use of resources and an efficient workflow. Manage workflow to ensure timely completion of all projects.
• Oversee the repair and maintenance of boats. Assist with troubleshooting and diagnosing complex issues. Inspect completed work and provide feedback to technicians as needed.
• Effectively communicate with customers & team on a timely basis, keeping them proactively informed of the status of their work order.
• Resolve customer complaints or concerns in a timely manner and always look for ways to better serve our customers.
• Cook up with the service manager to develop training for technicians to enhance skills and improve team performance. Helps promote a continuous learning environment.
• Maintain a clean, safe and environmentally friendly work environment. Stays current on legal, safety and recall information to protect all parties.
• Supports Service Manager in the execution of successful Boat Shows, Store and Off-site sales/customer events, including boat movement and setup.
• Any other duties as assigned.

Skills

• Strong written and verbal communication skills.
• Problem solving skills.
• Strong organizational skills and detail oriented.
• Strong understanding and knowledge of marine mechanics and marine repair tools.

Qualifications / Requirements

• High school diploma or equivalent. Degree in Marine Technology is a plus.
• Certifications (Mercury, Yamaha) are preferred.
• Experience in marine repair, with supervisory or leadership role is a plus.

Physical Demands

• Remaining in a stationary position, often standing or sitting for prolonged periods – Constantly
• Moving about to accomplish tasks or moving from one worksite to another – Constantly
• Communicating with others to exchange information – Constantly
• Absessing the accuracy, neatness and thoroughness of the work assigned – Constantly
• Hearing – Constantly
• Talking – Constantly
• Eye/Hand/Foot Coordination – Constantly

Work Environment

• No adverse environmental conditions expected
• No small and/or enclosed spaces
• No hazardous conditions
• Noisy environments – Rarely
• Exposure to intense weather conditions – Not regular part of job

Physical Demands for Position

• Sedentary work that primarily involves sitting/standing – Not applicable
• Light work that includes moving objects up to 20 pounds – Not applicable
• Medium work that includes moving objects up to 50 pounds – Applicable
• Heavy work that includes moving objects up to 100 pounds or more – Not applicable

Additional Information

This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N)

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.