Shop Foreman

About the role

Shop foremen oversee the daily operations in the service department. This role is crucial in maintaining a positive, productive work environment and ensuring customer satisfaction.

Responsibilities

• Oversee a team of technicians.
• Provide technical expertise, coaching and on the job training for all technicians to increase individual and team performance.
• Assign tasks to technicians ensuring optimal use of resources and an efficient workflow.
• Manage workflow to ensure timely completion of all projects.
• Oversee the repair and maintenance of boats.
• Assist with troubleshooting and diagnosing complex issues.
• Inspect completed work and provide feedback to technicians as needed.
• Effectively communicates with customers & team on a timely basis, keeping them proactively informed of the status of their work order.
• Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
• Coordinate with the service manager to develop training for technicians to enhance skills and improve team performance.
• Helps promote a continuous learning environment.
• Maintain a clean, safe and environmentally friendly work environment.
• Stays current on legal, safety and recall information to protect all parties.
• Supports Service Manager in the execution of successful Boat Shows, Store and Off-site sales/customer events, including boat movement and setup.
• Any other duties as assigned.

Skills

• Strong written and verbal communication skills.
• Problem solving skills.
• Strong organizational skills and detail oriented.
• Strong understanding and knowledge of marine mechanics and marine repair tools.

Qualifications / Requirements

• High school diploma or equivalent.
• Degree in Marine Technology is a plus.
• Certifications (Mercury, Yamaha) are preferred.
• Experience in marine repair, with supervisory or leadership role is a plus.