Shop Foreman

About the role

Border International is hiring a Shop Foreman in El Paso, TX. A Shop Foreman ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains consistently high levels of satisfaction.

Responsibilities

• Recruits, hires, and motivates qualified service technicians
• Assists technicians in developing their skills
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Ensures that all department employees receive appropriate manufacturer training
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines
• Ensures that all repairs are assigned to technicians in an equal and fair manner
• Provides technical support for technicians when necessary
• Ensures repairs are charged out correctly
• Inspects progress of each repair order throughout the day
• Maintains high-quality service repairs and minimizes comebacks
• Conducts periodic spot checks of completed jobs for thoroughness and quality
• Road tests vehicles to quality-check work performed
• Accounts for all documents; ensure that none are missing, and all are processed correctly
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience
• Handles all customer complaints within 24 hours, informing other managers as appropriate
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
• Monitors technicians' daily productivity reports and corresponding payroll records
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment
• Reports problems to the service manager or dealer
• Ensures proper care, storage, and inventory of special tools
• Keeps abreast of new equipment and tools available and recommends purchases
• Fills in for service advisor and dispatcher when necessary
• Attends managers' meetings as requested
• Strives for harmony and teamwork within the department and with all other departments
• Maintains safe work environment
• Maintains professional appearance
• Other duties assigned

Qualifications

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Two to four years' related experience and/or training; or equivalent combination of education and experience
• Automotive Service Excellence (ASE) Certification
• Manufacturer Training
• Must have valid Driver's License
• Must be able to manage simultaneous custom projects with strong understanding of production scheduling
• Must have good verbal communication skills and the ability to calmly resolve issues that arise
• Must be able to motivate others and lead by example
• Must be self-motivated, detail oriented and professional always

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Only full-time employees are eligible.