Shop Foreman

About Us

The Shop Foreman position plays a crucial role in CraneWorks, a global provider of lifting solutions. Our commitment to customer service and core values of safety, quality, integrity, reliability, and teamwork guide our business operations. CraneWorks is proud to be an Equal Employment Opportunity employer.

Job Summary

The Shop Foreman oversees the service shop, coordinates workflow, supervises technicians, ensures quality repairs, promotes a safety culture, and supports exceptional customer service.

Key Responsibilities

• Provide day-to-day leadership, coaching, and technical guidance to shop technicians.
• Promote teamwork, accountability, and professional development.
• Aid in onboarding and training new technicians.
• Reinforce Company policies, safety standards, and work expectations.
• Schedule and prioritize shop workflow to maximize productivity.
• Maintain shop organization and housekeeping.
• Support Service Writers in developing repair estimates.
• Review repair documentation for completeness.
• Ensure technicians remain productive and properly charged to repair orders.
• Coordinate with Parts to minimize downtime.
• Conduct daily safety observations.
• Ensure PPE compliance.
• Enforce OSHA requirements.
• Report and investigate incidents and near misses.
• Ensure Lockout/Tagout procedures are followed.
• Stop unsafe work immediately.
• Expand quality: Perform final quality inspections before equipment is released.
• Ensure OEM repair standards are followed.
• Reduce repeat repairs and comebacks.
• Verify documentation supports completed work.
• Maintain electronic repair documentation.
• Review technician labor entries.
• Utilize Karmak ERP and other business systems.
• Support reporting and KPI tracking to include technician efficiency, technician retention, repair order aging, WIP, safety, quality, and customer satisfaction.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED.
• Five years of heavy equipment or crane repair experience.
• Prior experience leading technicians.
• Hydraulic, electrical, diesel, and mechanical expertise.
• Strong communication skills.
• Valid driver's license.

Core Competencies

• Leadership.
• Accountability.
• Customer Focus.
• Operational Excellence.
• Safety Leadership.
• Quality Focus.
• Communication.
• Decision Making.
• Continuous Improvement.

Physical & Environmental Requirements

• Frequently stand, walk, bend, kneel, squat, climb, crawl, and work in awkward positions for extended periods.
• Frequently use hands and fingers to handle tools, parts, controls, and equipment requiring manual dexterity.
• Lift, carry, push, and pull materials and equipment weighing up to 50 pounds independently and occasionally more with assistance or mechanical lifting devices.
• Climb ladders, steps, platforms, and crane structures while maintaining three points of contact.
• Work at varying heights while utilizing required fall protection equipment.
• Safely operate hand tools, power tools, hydraulic tools, diagnostic equipment, forklifts, overhead cranes, and other shop equipment.
• Possess sufficient visual acuity to inspect components, read gauges, technical manuals, wiring diagrams, and electronic diagnostic equipment.
• Possess sufficient hearing and verbal communication abilities to communicate effectively in a noisy work environment and respond to warning signals.
• Maintain the physical stamina necessary to perform repetitive manual tasks throughout a scheduled shift.
• Regular exposure to moving mechanical parts, heavy equipment, energized systems, grease, oils, fuels, hydraulic fluids, and cleaning solvents.
• Frequent exposure to varying weather conditions including heat, cold, rain, humidity, wind, and direct sunlight.
• Frequent exposure to loud noise levels requiring hearing protection.
• Exposure to dust, dirt, vibration, fumes, and airborne particles.

Disclaimer

This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties. CraneWorks reserves the right to modify responsibilities at any time.