Shop Clerk - EPG Preventative Maintenance

Essential Responsibilities & Expectations

• Handle incoming phone calls to the branch
• Take and deliver messages to branch personnel
• Effectively communicate with Service Department Personnel to address customer needs
• Open and properly segment work orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Adjust Service Technician time when necessary
• Obtain purchase orders from customers as required
• Generate purchase orders for the service department
• Produce reports for Service Management as required
• Other duties assigned by Service Management

Qualifications

• High school diploma or the equivalent
• Prior clerical or administrative experience is desired
• Demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position
• Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies:
• Telephone and verbal communication skills
• Written communication skills
• Organizational skills
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Skills and Competencies
• Microsoft Word - Basic
• Microsoft Excel - Basic and Intermediate
• Business communication skills training
• OSHA & MSHA required training
• Compliance training
• Safety training

• Physical Requirements
• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 25 lbs.

• Job Hazards
• Tripping, slipping, falling
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment
• Injury from lifting

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 25 lbs.

Job Hazards

• Tripping, slipping, falling
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment
• Injury from lifting

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.