Shop Assistant

About the role

TrailersPlus is the nation’s premier trailer dealership network. We pride ourselves on providing top-tier products, unparalleled parts availability, and expert repair services. We are looking for a motivated, hands-on Service Repair Technician / Parts & Service Technician (PST) to run a safe, profitable, and efficient parts and service department while delivering outstanding support to our customers.

What We Offer

• Stable Hourly Pay: Reliable income with room for professional growth.
• Paid Certifications: We pay for and provide your Forklift, Tractor, and Welding certifications.
• Team Environment: Work collaboratively with a supportive store management team.
• Diverse Workday: A dynamic blend of hands-on mechanical work, logistics, and customer interaction.
• Benefits: Great work/life balance at 40 hours each week, 401(k) with Employer Match, Dental Insurance, Health Insurance, Pet insurance, Life Insurance, Vision Insurance, Flexible Spending Account, Paid Time Off.

What You’ll Do (Key Responsibilities)

• Mechanical & Service Work: Install trailer parts/accessories, perform preventative maintenance, and execute warranty repair work.
• Safety & Quality Inspections: Complete thorough Pre-Delivery Inspections (PDIs) and Post-Labor Inspections (PLIs) to ensure all trailers meet exact safety and invoicing standards.
• Consultative Customer Service: Partner with customers to understand their trailer usage and recommend appropriate parts, accessories, or maintenance services.
• Inventory & Logistics: Receive parts, supplies, and trailer shipments; manage inbound/outbound inventory; and submit completed paperwork to management.
• Equipment Operation: Safely operate power tools, welding equipment, forklifts, and tractors (Company training and certification provided).
• Facility Upkeep: Maintain a clean, secure, and professional shop environment to promote team safety and brand standards.
• Sales Support: Assist the store management team with lead generation, trailer sales, and customer hand-offs as needed. (Must be willing to obtain a state sales license where legally required).

What We’re Looking For (Requirements)

• Education & Experience: High School Diploma or equivalent, combined with 6 months to 1 year of related mechanical, technical, automotive, or trailer repair experience.
• Technical Skills: Strong mechanical aptitude, technical troubleshooting ability, and sharp attention to detail.
• Customer Skills: Outstanding communication and professional customer service skills.
• Basic Math & Computer Literacy: Ability to calculate percentages, proportions, area, and volume; comfortable using online computer systems for inventory and reporting.
• Safety First Mindset: Uncompromising commitment to safe, ethical, and professional conduct. Ability to read and interpret safety rules, maintenance manuals, and MSDS documents.
• Physical Demands & Work Environment: Frequently required to stand, walk, climb ladders, and maintain balance while handling equipment. Must be able to routinely lift 50–75 lbs. Comfortable working in variable weather conditions (outside and in a semi-open shop environment) around moving mechanical parts.