Shoe Sales Support - Part-Time

About the role

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience: Every customer interaction is an opportunity to exceed expectations. We focus on making every visit memorable, personalized, and impactful.
• Having a Team-First, Winning Mentality: We succeed together by supporting one another and celebrating team wins. Collaboration and unity drive our performance and customer experience.
• Learning and Adapting to Constant Change: We embrace growth, innovation, and feedback. Change is not a barrier—it’s a catalyst for improvement and excellence.
• Taking Pride in Our Work and Thinking Like Owners: Every task matters, and we take full responsibility for the results. Ownership means accountability, care, and drive to go above and beyond.
• Expecting Honesty and Integrity in All That We Do: Trust is the foundation of our relationships—with customers and with each other. We act with transparency, fairness, and respect at all times.

Responsibilities

• Effectively retrieve shoes from back stocks and transport them to the staging area for sales associates.
• Process unpurchased items and customer returns to their correct locations while maintaining an organized work environment to ensure inventory accuracy.
• Assist in Men’s, Women’s, and Youth shoe departments as needed.
• Proactively engage customers with a warm, welcoming demeanor and offer immediate assistance.
• Ensure all necessary technology and devices are prepped and functional prior to the start of each shift.
• Partner closely with Specialty Shop Managers to identify and address urgent department needs.
• Demonstrate strong interpersonal skills with the ability to present information clearly to customers and team members.
• Proven ability to work both independently and collaboratively across all levers of the organization.
• The ability to perform basic calculations.
• Ability to work assigned schedule, which may include varied hours, evenings, weekends, and holidays.
• Perform all other duties as assigned by the leadership team.

Education & Experience

• High school diploma, or general education degree (GED), preferred.
• 1–3 months of related retail/sales experience, preferred.

Physical Requirements / Lifting Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits

• Become an Owner: Join our 100% Employee Stock Ownership Plan (ESOP) at no cost to you. You'll start earning ownership after your first year (1,000 hours) and become fully vested in just three years.
• Continue to build wealth: 401(k) options (eligible after your first quarter).
• Best Discount in Retail: Enjoy our famous associate discount on the brands you love.
• Community Impact: Get paid to volunteer up to 2 hours per month!

Schedule

• Average of 15–20 hours per week.
• 2–3 shifts a week during the day (9:00 AM – 5:00 PM) with the occasional evening shift (5:00 PM – 9:00 PM).
• Weekends: Minimum of every other weekend (Saturdays between 9:00 AM – 9:00 PM; Sundays 10:00 AM – 6:00 PM).

Pay

• The hourly rate posted includes personal sales commission and a base hourly wage of $17.00/HR.