Shipping Supervisor

Job Summary

The Shipping/Warehouse Supervisor is responsible for overseeing daily shipping and warehouse operations to ensure orders are processed, packaged, labeled, and shipped accurately, efficiently, and cost-effectively. This position works closely with Customer Service, management, carriers, and internal departments to maintain smooth order flow and high-quality shipping services. The ideal candidate will have extensive shipping and logistics experience, strong leadership abilities, and a thorough understanding of shipping processes and regulations.

Responsibilities

• Work with Customer Service to determine and maintain accurate shipping prices.
• Monitor shipping operations to ensure they remain within budget without compromising speed, accuracy, or efficiency.
• Process shipment documentation and inspect completed orders for accuracy and proper packaging and labeling.
• Create, implement, and maintain shipping policies and procedures.
• Train, supervise, and evaluate shipping and warehouse employees.
• Act as a liaison between management, carriers, customers, and internal departments.
• Collaborate with internal departments to optimize the flow of orders from preparation through shipment.
• Document processes and prepare reports for management as required.
• Monitor and evaluate carrier performance and resolve shipping, order, and logistics issues.
• Ensure compliance with applicable shipping industry regulations and company policies.
• Oversee warehouse operations and work with employees to maintain an organized, safe, and efficient work environment.
• Identify opportunities to improve shipping processes, efficiency, and cost-effectiveness.
• Perform other related duties as assigned.

Qualifications

• More than five years of experience in the shipping industry.
• Previous supervisory or leadership experience in a shipping, warehouse, logistics, or distribution environment preferred.
• Demonstrated experience with shipment processing, carrier coordination, shipping documentation, and warehouse operations.
• Experience using UPS and FedEx shipping portals.
• High school diploma or equivalent preferred.

Skills

• Advanced analytical, leadership, and problem-solving skills.
• Extensive knowledge of shipping and logistics operations.
• Proficiency with UPS and FedEx shipping portals.
• In-depth knowledge of shipping documentation and processes.
• Working knowledge of applicable shipping industry regulations.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Ability to effectively train, supervise, and evaluate employees.
• Ability to coordinate effectively with carriers, customers, management, and internal departments.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Physical Requirements

• Must be able to lift and carry up to 50 pounds.
• Ability to work in a warehouse environment and remain active for extended periods.
• Ability to stand, walk, bend, reach, and perform other physical activities associated with warehouse and shipping operations.
• Ability to safely handle and inspect packages and shipping materials.

Pay & Schedule

• Location: Fort Wayne, Indiana
• Schedule: 8AM-5PM Monday through Friday
• Pay: $60,000 - $65,000 annually
• Bonus: Performance-based incentive plan tied to company success; eligible employees have the opportunity to earn a percentage of their salary, with bonus payments distributed yearly.

Benefits

• Medical, Dental, and Vision Benefits
• Health Savings Account & Flexible Spending Account Plans
• Retirement Plan with company contributions
• Generous Paid Time Off plan increasing based on seniority
• 11 Company Paid Holidays
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term Disability
• Generous Employee Referral Bonus Program
• Annual Paid Volunteer Day
• Employee Assistance Program