Shipping Supervisor

Key Responsibilities

• Supervise, coach, and direct the daily activities of the Distribution Coordinators, Spare Parts Fulfillment department, and Shipping department.
• Plan, assign, and prioritize daily work to ensure customer orders, spare parts orders, transfer shipments, and outbound freight are processed accurately and on schedule.
• Oversee order picking, packing, labeling, staging, documentation, loading, and shipment release activities.
• Ensure outbound shipments are complete, properly packaged, accurately documented, and compliant with customer, carrier, company, and regulatory requirements.
• Absorb responsibilities for assisting with prioritizing carrier pickups, freight schedules, dock activity, shipping priorities, and delivery requirements with internal teams and external transportation providers.
• Oversee the reviewing and verifying bills of lading, packing slips, shipping labels, freight documentation, delivery confirmations, and related transaction records.
• Maintain fulfillment and shipping performance metrics, including order accuracy, on-time shipment, backlog, productivity, freight issues, and service levels.
• Investigate and resolve shipping discrepancies, fulfillment delays, inventory issues, damaged shipments, missed pickups, and customer delivery concerns.
• Support spare parts fulfillment by ensuring timely order processing, accurate inventory movement, appropriate packaging, and effective communication of order status.
• Partner with production, purchasing, planning, customer service, quality, finance, and warehouse teams to support material availability, order fulfillment, and customer commitments.

Required Qualifications

• Associates degree or coursework in supply chain, logistics, business, operations, or a related field preferred.
• Typically requires 5 or more years of experience in shipping, distribution, warehouse operations, order fulfillment, inventory control, logistics, or a related field.
• Prior lead, supervisory, or team coordination experience in a shipping, warehouse, fulfillment, manufacturing, or distribution environment preferred.
• Working knowledge of shipping processes, carrier coordination, freight documentation, order fulfillment, inventory transactions, and warehouse workflow.
• Working knowledge of inventory control practices, including cycle counting, stock reconciliation, stocking level review, min/max planning, inventory transactions, and finished goods control.
• Experience using ERP, MRP, warehouse management, shipping, inventory control, or carrier systems, Epicor preferred.
• Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word.
• Ability to read, interpret, and verify work orders, customer orders, purchase orders, packing slips, bills of lading, freight instructions, and inventory reports.
• Strong communication, leadership, organization, documentation, and problem-solving skills.
• Ability to prioritize work, manage multiple deadlines, respond to changing operational needs, and maintain accuracy in a fast-paced environment.