Shipping/RMA (Returned Materials Authorization) Coordinator

Key Responsibilities

• Processing and following up on any open RMA orders
• Closely working with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders
• Manually loading or unloading RMA orders from pallets, skids, or other lifting devices
• Processing changes in ERP system (INFOR)
• Confirming quality checks and documentation have been completed
• Communicating with vendors on returning items for replacement or receiving credit notes
• Following existing RMA processes and protocols; looking for improvements to current processes
• Aiding in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues
• Immediately notifying all stakeholders of any potential delays in materials

Qualifications

• A high school graduate with some technical post-secondary training or experience preferred
• Minimum of 2+ years working in Warehouse/Shipping
• Previous RMA experience in Manufacturing preferred
• One year of forklift experience combined with a valid forklift certification preferred
• Strong communication, time management, organizational, and problem-solving skills
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Benefits

Why Join IEM
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at https://www.iemfg.com/contact

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IEM does not discriminate against any applicant based on any characteristic protected by law.

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