Shipping & Receiving Clerk (U.S.)

About the role

The Shipping & Receiving Clerk manages all inbound and outbound dock operations within the distribution center. This role processes purchase order receipts, prepares outbound shipments, maintains shipping documentation, and coordinates carrier activity.

Responsibilities

• Receive and unload inbound shipments, including parcel deliveries, LTL freight, and containers, using hand trucks, pallet jacks, or dock equipment.
• Cook off with material handlers for forklift-assisted unloading as needed.
• Inspect incoming goods for damage, quantity accuracy, and condition, verifying against purchase orders or advance shipping notices.
• Process inbound receipts in the warehouse management system (Blue Cherry), updating inventory records and locations upon verification.
• Identify and document receiving discrepancies, shortages, or damage, and communicate findings to the supervisor for resolution.
• Stage received materials in designated areas for put-away by warehouse team members.
• Prepare and process outbound customer shipments, ensuring correct product, quantity, and packaging prior to dispatch.
• Create and print shipping labels accurately through ShipStation, FedEx, UPS, USPS, and carrier-specific platforms.
• Prepare, review, and maintain Bills of Lading (BOLs), packing slips, and other required shipping documentation.
• Ensure proper pallet wrapping, stacking, and load securement for safe transport.
• Verify shipment accuracy before release and coordinate with material handlers for forklift-assisted loading of outbound trucks and trailers.
• Coordinate dock scheduling, including carrier pickups and deliveries, in coordination with the supervisor and operations team.
• Communicate shipment status, delays, carrier issues, or discrepancies to supervisors and team leads in real time.
• Maintain shipping and receiving areas in a clean, organized, and safe condition at all times.
• Operate powered pallet jacks and dock equipment safely. If forklift certified, may operate forklifts in support of dock operations as approved by the supervisor.

Requirements

• A high school diploma or GED.
• At least 1-2 years of shipping, receiving, or dock operations experience.
• Forklift certification preferred but not required.
• Experience with shipping platforms (ShipStation, FedEx, UPS) and knowledge of BOL documentation is preferred.
• Experience using Blue Cherry WMS or other warehouse management systems preferred.
• Strong attention to detail with the ability to verify quantities, documentation, and product condition accurately.
• Solid organizational, communication, and time management skills.
• Ability to lift up to 50 lbs regularly.
• Dependable, punctual, and able to work effectively in a fast-paced dock environment.

Physical & Work Environment

• Frequent standing, walking, bending, reaching, and lifting throughout the shift.
• Regular operation of powered industrial equipment (forklift, electric pallet jack, dock levelers).
• Exposure to varying temperatures in dock and storage areas, including outdoor dock doors.
• Must wear required PPE (safety shoes, high-visibility vest, gloves, etc.) at all times.

Schedule

Full-time, Monday - Friday, with overtime or weekend work as needed for carrier pickups, container arrivals, or seasonal demand.