Shipping & Receiving Clerk

About the role

PRG is the world’s leading technology provider within the entertainment and events industry. Our mission is to bring together the power of our people with our production and rental expertise to deliver unforgettable events. We serve music touring and festivals, TV & Film, Theatre, Sports and E-sports, and Corporate live events across 38 offices worldwide.

Responsibilities

• Quote and confirm all shipments in the TMS and AMS systems.
• Coordinate shipments with the local, regional, and national logistics team.
• Coordinate with local dispatch and other departments on inbound and outbound shipping needs.
• Assist in proper load requirements in transportation and accounting systems, including coding freight in purchase orders.
• Reconcile freight charges and perform other clerical tasks related to shipments.
• Alert and escalate any freight damage or freight claims for inbound or outbound shipments.
• Pull orders to be shipped and prepare shipping documents.
• Ensure daily shipments are picked up or delivered to shippers.
• Receive materials upon arrival, put them away in assigned storage locations, and record receipts in the inventory system.
• Operate a forklift to unload and load trucks.
• Assist in weekly/monthly inventory and consolidate materials throughout the warehouse.
• Maintain data in computerized systems and use other required technologies.
• Follow all company policies and procedures.
• Maintain a clean and orderly workspace and assist in warehouse upkeep.
• Complete other duties as assigned.

Supervisory Responsibilities

• Occasionally supervise freelance or over-hire labor assigned to assist in unloading or loading shipments.

Knowledge, Skills, and Abilities

• Strong ability to prioritize and multitask.
• Logistical thinking, analytic skills, and problem-solving ability.
• Understand demand, order requirements, and their relation to logistics.
• Ability to arrange freight service levels, transit times, and shipping methods for a variety of needs.
• Experience and understanding of dedicated entertainment/event shipping.
• Ability to interact with rental agents, project managers, order coordinators, and other key internal personnel.
• Excellent interpersonal, clear verbal, and written communication skills.
• Customer service skills and ability to communicate with vendors, customers, and on-site personnel.
• Demonstrated time management skills and ability to meet deadlines in a fast-paced, multitasking environment with minimal supervision.
• Strong organizational skills and ability to prioritize work to meet deadlines.
• Ability to maintain composure in stressful environments and adapt positively to changes in the work setting.
• Ability to troubleshoot and execute other job functions with high attention to detail.

Physical demands

• Ability to lift at least 75 pounds and stand for long hours.
• Ability to spend 60% of work time standing or moving.
• Ability to sit or stand for extended periods, bend, twist, reach, push, pull, and operate office machinery.
• Ability to switch between sitting at a computer workstation and physically checking equipment and supplies in the warehouse.

Other Duties

• Assist with warehouse and order-related tasks under the direction of the shop manager or operations manager.
• Assist national or regional logistics teams with tasks and special projects as needed.

Requirements

• High school diploma or equivalent (preferred).
• Fluency in English.
• 1–3 years of shipping and receiving experience (preferred).