Shipping/ Receiving Clerk
POSITION SUMMARY
The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Customer Service
- Process all customer orders in a timely and accurate manner.
- Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
- Cook up special, last minute shipping requests with operation department, expediting any order as necessary.
- Prioritize customer orders according to scheduled pick-up time or pier cutoff.
- Furnish shipping and tracking information as required.
- Customer Interfacing Activities
- Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Clerical
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.
- Data Entry
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
- Documentation
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Aid in resolving any discrepancies.
- Collect all documentation for inbound freight and route to the proper record-keeping unit.
- Comply with all DSV Work Instructions.
- OTHER DUTIES (Site Specific)
- SUPERVISORY RESPONSIBILITIES
- MINIMUM REQUIRED QUALIFICATIONS
- Education and/or Experience
- Certificates, Licenses, Registrations or Professional Designations
- Other
- SKILLS, KNOWLEDGE AND ABILITIES
- Computer Skills
- Language Skills
- Mathematical Skills
- Other
- PREFERRED QUALIFICATIONS
- Previous customer service experience including phone calls, and operating office equipment.
- PHYSICAL DEMANDS
- Occasionally
- Bending
- Frequently
- Walking and Standing
- Constantly
- Sitting
- Ability to Lift/Carry and Push/Pull
- 11-20 pounds
- Reach above shoulder, squat, or kneel.
- WORK ENVIRONMENT
- While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
COMPENSATION
The expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
BENEFITS
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
EQUAL EMPLOYMENT OPPORTUNITY
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.