Shipping/Production Manager

What you will be doing

• ERP System Management: Review available shipments in the ERP system, batch, and print daily picklists for the shipping team to efficiently pick and ship orders.
• International Shipping Documentation: Create and verify international shipping documents to ensure compliance with regulations and smooth customs clearance processes.
• Harmonize Tariff Schedule (HTS) Code Management: Respond promptly to HTS code email inquiries, ensuring accurate classification of goods for international shipments.
• Customer Order Processing: Batch customer orders and facilitate timely processing and shipment.
• Customer Service Liaison: Serve as the primary point of contact for customer service and warehouse staff regarding shipment inquiries, expedites, and delivery updates.
• Carrier Scheduling: Schedule carriers and coordinate shipping and delivery logistics, optimizing routes and minimizing transit times.
• Document Management: Provide proof of delivery to the Customer Service and Accounting teams and maintain accurate records of shipping documents.
• Issue Resolution: Follow up on shipment errors and damages, collaborating with relevant teams to address and resolve issues promptly.
• Administrative Tasks: Batch and file daily picklists and shipping documents, ensuring efficient organization and retrieval of records.
• Special Projects: Perform other duties as needed by management, demonstrating flexibility and readiness to support various operational tasks.

What we are looking for

• Bachelor’s Degree in Business Administration, Supply Chain Management, Operations Management, Logistics Management, or Industrial Engineering.
• Proficiency in inbound and outbound logistics processes, demonstrating a comprehensive understanding of supply chain operations.
• Advanced proficiency in MS Office Suite with a focus in working with MS Excel along with ability to create compelling PowerPoint presentations.
• Strong analytical and data management skills and ability to understand production and engineering business processes.
• Proven experience working with Enterprise Resource Planning (ERP) and Transportation Management Systems (TMS), demonstrating a strong command of integrated business management software.
• Demonstrated practical problem-solving skills, coupled with the ability to prioritize, plan, and organize tasks effectively to achieve operational objectives.
• Able to work autonomously and adapt quickly to changing priorities and environments, while maintaining a high level of productivity and professionalism.
• Must be a “collaborator at heart” working with multiple departments, fostering alignment across teams.
• Strong ability to organize and prioritize a diverse range of tasks and projects to meet established deadlines and operational requirements, demonstrating exceptional time management skills.