Shipping & Logistics Supervisor / Manager

About the role

We are a kitchen appliance company selling across multiple e-commerce and retail platforms. Our shipping department is responsible for coordinating a high volume of inbound and outbound shipments, preparing shipping documentation, managing carrier logistics, and ensuring orders move accurately and on schedule. We are looking for a dependable, highly organized, and tech-savvy Shipping & Logistics Supervisor / Manager to oversee our daily shipping operations, lead our team, and continuously improve departmental performance. This is a hands-on leadership position. We need someone who understands the actual work being performed, can step in and handle any core shipping task, and can hold the team accountable for accuracy, productivity, and meeting deadlines. The ideal candidate is proactive, detail-oriented, comfortable working under pressure, and capable of taking ownership of the entire department.

Responsibilities

• Oversee all inbound and outbound shipping activities to ensure accuracy, timeliness, and smooth warehouse operations.
• Prepare and verify freight Bills of Lading (BOLs) and other purchase order shipping documents.
• Create parcel shipping labels across multiple sales channels and shipping platforms.
• Obtain and coordinate custom freight quotes for inbound and outbound shipments.
• Dispatch drivers and coordinate local delivery schedules.
• Schedule inbound container deliveries and coordinate receiving appointments with the warehouse.
• Verify shipping information, carrier selections, routing details, and documentation to prevent errors, delays, and unnecessary costs.
• Troubleshoot shipping issues and resolve problems quickly to keep operations moving.
• Be fully capable of performing the core responsibilities of every shipping department team member when coverage or additional support is needed.
• Manage daily workloads and assign responsibilities based on shipment volume, priorities, and deadlines.
• Monitor employee productivity, accuracy, and turnaround times.
• Establish clear performance expectations and hold team members accountable for meeting them.
• Train employees on shipping procedures, software, documentation, and quality standards.
• Identify performance gaps and implement corrective actions when necessary.
• Ensure consistent execution of daily tasks, even during periods of high volume or unexpected disruptions.
• Establish and maintain measurable Key Performance Indicators (KPIs) for individual employees and the department.
• Track shipment processing speed, documentation accuracy, shipping errors, on-time completion, and employee productivity.
• Review performance regularly and identify opportunities to improve results.
• Create clear reporting procedures to measure team and departmental performance.
• Take ownership of the department's overall operational results.
• Evaluate existing workflows and identify opportunities to improve speed, accuracy, and efficiency.
• Develop and maintain standardized procedures, checklists, and training documentation.
• Identify recurring mistakes and implement solutions to prevent