Shipping & Customer Service Clerk

Key Responsibilities

• Serve as a primary point of contact for shipping-related questions from customers, sales representatives, and internal departments.
• Provide timely updates regarding order status, shipment schedules, and delivery information.
• Monitor shipping schedules and communicate any delays or material shortages.
• Aid in resolving customer concerns related to shipping, deliveries, or order status.
• Prepare and maintain shipping documentation and records using company systems.
• Ensure accurate communication between shipping, manufacturing, sales, and logistics teams.
• Support continuous improvement efforts that enhance customer satisfaction and shipping efficiency.
• Perform other duties as assigned.

Requirements

• A high school diploma or GED.
• Previous experience in customer service, shipping, logistics, manufacturing, or warehouse operations is preferred.
• Strong customer service and communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Comfortable working in a fast-paced manufacturing setting.
• Proficiency with computers; experience with Microsoft Office is preferred.
• Experience with ERP or shipping software is a plus.
• Bilingual (English/Spanish) is a plus.
• Must be able to lift, push, or pull up to 50 pounds and safely climb onto trailers when needed.

Work Environment

• This position works in both office and manufacturing settings and requires regular interaction with production, warehouse, transportation, and sales personnel.
• Employees may be exposed to changing weather conditions, industrial noise, and warehouse equipment.
• Required personal protective equipment (PPE), including safety glasses and steel-toe footwear, must be worn in designated areas.

Benefits

Whirlwind Steel offers a competitive compensation package, including salary, paid time off, and benefits such as healthcare, retirement plans, and more.