Shipping and Receiving Lead

About the Role

We are looking for a Shipping and Receiving Lead to join our Facilities and Workplace Operations team at our Santa Clara headquarters. Reporting to the Workplace Experience Sr. Manager in our People & Culture Organization, you will own the end-to-end logistical integrity of our campus back-of-house operations while remaining fluid and responsive to the needs of our broader facilities environment. Grounded in a zero-trust mindset and a commitment to mindful stewardship, you will protect corporate assets, eliminate lobby clutter, and directly support internal neighborhoods through cross-functional excellence. This is a dynamic, high-impact role requiring technical precision in logistics, compliance enforcement, and hands-on flexibility across a 300,000 sq ft campus footprint.

Responsibilities

• Oversee daily central mailroom and loading dock operations, enforcing digital intake scanning via Envoy and securing high-value technical assets inside badge-restricted cabinets to ensure SOC2 Type II and ISO 27001 compliance
• Manage centralized shipping and receiving operations, logging and sorting incoming USPS mail, parcels, and carrier packages into departmental folders for efficient employee pickup
• Partner cross-functionally with R&D Lab Managers to handle heavy freight, execute dock de-trashing, conduct damage inspections, and enforce strict HazMat isolation protocols
• Provide flexible facilities support across campus, including MPR room flips, furniture reconfigurations, corporate event logistics, and internal desk or team office relocations
• Conduct building floor audits to log work orders, monitor facility maintenance needs, partner with day porters/vendors, and coordinate the physical setup of workplace fit-up assets

Qualifications

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 3+ years of experience in corporate logistics, shipping/receiving operations, or facilities support roles
• Full-time on-site presence Monday-Friday in Santa Clara, CA, with the physical capability to stand/walk for extended periods, operate material handling equipment, and lift up to 50 lbs
• Proven track record utilizing digital workplace applications, mailroom intake portals, cloud-based access control interfaces, or Integrated Workplace Management Systems
• High adaptability and willingness to execute general building maintenance and facilities support tasks outside of standard shipping duties
• Sound judgment in maintaining visual privacy boundaries, protecting PII on asset labels, and handling sensitive corporate property

Preferred Qualifications

• Prior experience working directly within strict information security compliance frameworks such as SOC2 Type II or ISO 27001
• Professional certifications in safe material handling, hazard communication, or logistics management

Skills

• Act like an owner with a bias for action and integrity
• Thrive in ambiguity and view evolving priorities as opportunities to build stability and security
• Problem-solver with a focus on resolving complex logistical challenges
• High-trust collaborator who values transparent communication and constructive feedback
• Customer-obsessed with deep empathy for internal teams, visiting clients, and external couriers

Pay

Base Pay Range: $66,500—$95,000 USD

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more